BoseCare

Included with all Bose products.

• Length: 1 year
• Mechanical breakdown: yes
• Extended warranty (continuation of the Bose limited warranty): no
• Power surge: no
• Battery failure: yes
• Liquid damage: no
• Accidental Damage from Handling (ADH): no

Your product will be covered for 2 years after the 1-year Bose limited warranty. You will receive one (1) repair or replacement per plan.

• Length: 2 years
• Mechanical breakdown: yes
• Extended warranty (continuation of the Bose limited warranty): yes
• Power surge: yes
• Battery failure: yes
• Liquid damage: no
• Accidental Damage from Handling (ADH): no

The BoseCare Accident Protection Plan covers everything BoseCare Protection Plan does plus Accidental Damage from Handling (ADH). This additional coverage is not provided under your Bose limited warranty or the BoseCare Protection Plan.

We will cover unintentional and accidental damage, such as physical or liquid damage, caused by your handling of the product during normal use. Check your Bose Owner’s guide for details and best practices for taking care of your product.

This plan starts on the date of purchase, and you are covered for up to 3 years. You will receive one (1) repair or replacement per plan.

• Length: 3 years
• Mechanical breakdown: yes
• Extended warranty (continuation of Bose Warranty): yes
• Power surge: yes
• Battery failure: yes
• Liquid damage: yes
• Accidental Damage from Handling (ADH): yes

One repair or replacement per plan
Repairs will be completed with new or refurbished factory specific parts. Replacements are provided with like or similar features. You may obtain service or claim support by using the the BoseCare Consumer Web Portal, by emailing the Administrator at bosecaresupport@servify.com, or by calling (toll free) 1-877-267-3525.

Payment
The plans are available when you purchase your product on Bose.com at a one-time cost based on the regular retail price of the product being purchased.¹ The plan remains active for two years after the expiration of the Bose limited warranty, unless cancelled.²

Once you purchase a BoseCare plan, you will receive a warranty activation email. To activate your BoseCare plan, please confirm the order information contained in that email.Your BoseCare contract will be administered by Servify. Plan Terms and Conditions

How it works

In the event of a claim, the product will need to be sent to a Bose Authorized Repair Center.


1. The Administrator (Servify) will provide a prepaid shipping label.

2. The product will need to be shipped to the Bose Authorized Repair Center, where it will be inspected.

3. Inspection will determine the extent of damages, and if the damages fall under the scope of your BoseCare plan. Inspection will also determine if your Bose product is repairable or if a replacement product is necessary.

4. Once repair and/or replacement is finalized, the product will be shipped back to you.

Your repair request will be completed with new or refurbished factory-specific parts. If it is determined that a product is not repairable, a replacement with equal or similar features will be sent. If it’s determined that your Bose product is covered by your plan, the product will be shipped back to you free of charge. If the Bose product is determined to not be covered, the expense to ship your original product back will be incurred by you.